Questions? Contact Us

 

Billing Information

Find out about our 30-day money back guarantee, how to cancel services, how we do our invoicing and more.

  1. 30 Day Money back Guarantee
  2. Cancellations
  3. Invoicing
  4. Refunds and Disputes
  5. Failure to Pay

All ZZ Servers dedicated, shared and virtual Hosting plans include a 30 day money back guarantee. If for any reason ZZServers.com does not fulfill the contract (including SLA, TOS, AUP, IP Address Policy), you will receive a full refund (minus additional labor fees, overages, and support fees). Cancellation must occur within 30 days of account activation. Refunds are only valid upon receiving a signed copy of the contract. Failure to provide the contract voids all money back guarantees. ZZServers.com does not provide refunds based on company, personal finance problems or customer’s failure to read the SLA, TOS, AUP, and IP Address Policies.

Not included are:

  • Domain Registration
  • SSL Certificates

Any additional billable services done to servers.

No refunds are available after 30 days of account activation.
Accounts cancelled/terminated by ZZServers.com for violating our AUP or TOS do not qualify for the 30 day money back guarantee.

Any request for cancellation must be processed on the web through your account manager by utilizing either our ticket system or by faxing or mailing it to ZZServers.com with a signature included. Cancellations over the telephone or via informal email are not accepted. All cancellation requests should be made 24-48 hours prior to the renewal date of the service. Upon submitting a cancellation request your service will be disabled within 24-48 hours of its receipt by ZZServers.com.

ZZServers.com does not utilize paper or hard-copy invoices. All invoices are sent via email. Clients that normally pay via check, money order, or wire transfer will have their invoices emailed, by default, 15 days prior to the invoice due date.

Payments and Fees: Service will be interrupted on accounts that reach 5 days past due. Service interrupted for any reason including nonpayment, abuse, or requested cancellation is subject to a $100.00 reconnect charge. Accounts that are not collectable by ZZServers.com will be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you wish to cancel your account, please follow the cancellation procedures.

All payments after the initial 30 days of service to ZZServers.com are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in ZZServers.com's sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay ZZServers.com an "Administrative Fee" of not less than $50 and not more than $150. Subscription PayPal payments that are not cancelled at the time of your ZZServers.com cancellation will be refunded less any fees and the subscription payment will be cancelled by the Company.

The Company may deny service or terminate the Agreement upon the failure of the Client to pay charges when due. The Company provides the Client with a 5 day grace period for payment on most services. A service will be interrupted or deactivated on outstanding accounts that reach 5 days past the due date. The Company does reserve the right to deactivate or terminate a service prior to the end of the 5 day grace period.

If a service is deactivated due to non-payment the service in question will only be reactivated once payment for the outstanding balance has been received in full. If all services on an active account are deactivated all outstanding invoices must be paid in full before any one service will be reactivated. The Company reserves the right to keep a service deactivated until funds paid via check including eCheck have cleared.

Client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of The Company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Client agrees that The Company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of The Company. Client further acknowledges that The Company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Client for services during the period damages occurred. In no event shall The Company be liable for any special or consequential damages, loss, or injury.