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Server Management

Let the experts at ZZ Servers manage the day-to-day administration of your dedicated servers.

Managed Server Matrix

Our technical support team is proud to provide excellent technical support. However, they cannot provide free technical support for every problem you may encounter or create when managing your system. Below is a quick reference chart for determining what support services are included with each level of support. This is only a guideline. If you are unsure if your technical issue is covered, please ask your support representative to clarify any possible charges before proceeding.

ZZ Servers managed service levels are based on predefined levels of service needs and are only a small example of services provided. Because every business environment is different, please feel free to call us at 1-800-796-3574 so we can custom tailor a plan to fit your exact needs.

NOTE: Basic “self-managed” support is designed for clients who are self-sufficient in managing a dedicated server. Clients with Basic support requiring assistance from our support team for any issue not indicated below will be charged our standard fee. In contrast, Level 1 provides the maximum level of management and allows us to provide you with a full level of system administration.

Basic Level: Little or no involvement from ZZ Servers support team. Best for expert system administrators.
Level 3: Minimal amount of management; automatic server updates and monitoring.
Level 2: High level of security; increased amount of management; automatic server updates and monitoring.
Level 1: Maximum level of security; fully managed services; automatic server updates; full system and service monitoring.

  1. Accessability
  2. Services

Your Skill Level

Basic Level 3 Level 2 Level 1
Expert      
Self Sufficient    
Novice      

Physical Server

Basic Level 3 Level 2 Level 1
Reboots
Troubleshoot Hardware
Replace Bad Hardware

Network

Basic Level 3 Level 2 Level 1
Troubleshoot Network

Root Access

Basic Level 3 Level 2 Level 1
Yes  
No      

System Monitoring

Basic Level 3 Level 2 Level 1
No Monitoring      
Service Monitoring    
Full System Monitoring      

Advanced Support

Basic Level 3 Level 2 Level 1
0 Hours      
30 Minutes      
1 Hour      
2 Hours      

Software Updates

Basic Level 3 Level 2 Level 1
No Updates      
Automatic Updates    
Full Updates      

Security

Basic Level 3 Level 2 Level 1
No Security      
Increased Security    
High Level of Security      

Scripts and Third Party Software

Basic Level 3 Level 2 Level 1
Troubleshoot      
Configure      
Install