Collaborative, process-based IT documentation optimizes performance and reliability while improving overall security.
Empower Your Team with Comprehensive Technical Documentation
Benefits of Good Tecnical Documentation
IT processes must be optimized for performance, reliability, and effectiveness to meet business expectations and security requirements. To achieve this goal, comprehensive and transparent documentation is crucial to ensure and maintain proper configurations and standardized processes.
Technical Documentation is a part of our Managed IT Services program.
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What are the challenges of poor technical documentation?
The impact of poor network documentation can result in unplanned downtime, operational and performance deficiencies, compromised relationships, and, ultimately, revenue loss. It also generates countless wasted employee hours searching for information or guidance to solve simple IT issues.
- 65% of organizations describe the collaboration between development and security teams as limited or non-existent.
- 78% of CISOs reported having 16 or more security tools in their vendor portfolio, while 12% of CISOs reported 46 or more tools, increasing the complexity of security operations and integration costs.
- 37% of data breaches used stolen or exposed employee credentials or weak passwords.
- In the past two years, 88% of companies experienced at least one outage due to an expired certificate, and 41% reported four or more outages.