How much does world class IT support cost?
The real answer to this is “it depends”. There are so many variables within IT and your business’s setup that it’s almost impossible to publish a “standard price”
So, we’ve done something better. Use this pricing calculator to get an indicative price of how much it would cost for us to support your business.
When you’re ready for an exact price, book a 15-minute video call with us.
Worried about the cost of IT support?
You're not alone. Many business owners are hesitant to invest in their technology infrastructure, worrying that the cost will be too high. But that's where we come in. We've designed a calculator to help you estimate the cost of IT support for your business.
Based on our 20+ years of experience, we know how to create and maintain technology solutions that are perfect for your organization. And we're here to help you every step of the way.
Don't let money stand in the way of getting the best possible IT support for your business. With our calculator, you can estimate the cost and find out just how affordable world-class IT can be.
Cyber Security Standard
- Unlimited Remote Support
- Remote Monitoring and Management
- Guaranteed Response Time
- Vendor Management
- Software/Hardware Lifecycle Management
- Dedicated Support Team
- Business IT Consulting
- Manage Servers
- Manage Desktops/Laptops
- Manage Network Printers
- Critical Service Alerting and Response
- Microsoft 365 E3
- Email Arciving & Email Backup
- End User Cybersecurity Training
- Email Security / Anti-Spam / Anti-Phishing
- Email Encryption
- Password Management
- Data Loss Prevention
- Routine Phishing Testing
- Security Patch Management
- Antivirus Management with Virus Definition Updates and Monitoring
- Virus Removal and Cleaning
- Offsite Backup Storage
- Network Firewall Management with Content Filtering
- License and Warranty Management
- Network Documentation
- VCIO Access
- Quarterly Scheduled Review and Planning Meetings
- User Management
Cyber Security Complete
- Unlimited Remote Support
- Remote Monitoring and Management
- Unlimited OnSite Support
- Endpoint Detection and Response
- Web Protection and Content Filtering
- Guaranteed Response Time
- Vendor Management
- Software/Hardware Lifecycle Management
- Dedicated Support Team
- Business IT Consulting
- Manage Servers
- Manage Desktops/Laptops
- Manage Network Printers
- Critical Service Alerting and Response
- Microsoft 365 E3
- Email Arciving & Email Backup
- End User Cybersecurity Training
- Email Security / Anti-Spam / Anti-Phishing
- Email Encryption
- Password Management
- Data Loss Prevention
- Routine Phishing Testing
- Security Patch Management
- Antivirus Management with Virus Definition Updates and Monitoring
- Virus Removal and Cleaning
- Offsite Backup Storage
- Network Firewall Management with Content Filtering
- License and Warranty Management
- Network Documentation
- VCIO Access
- Quarterly Scheduled Review and Planning Meetings
- User Management
Expect a monthly spend of $100 to $500 per person. The large price range reflects the many variables that impact the cost of managed IT services. These variables include:
- Number of supported end users
- Number of workstations (desktops, laptops)
- Number of servers
- Number of firewalls, switches, routers
- Number of software licenses
- Number of other networked devices (phones, tablets, printers, etc.)
The price is further impacted by your processes and practice. For example:
- What are the security and compliance requirements?
- What level of expertise is required to manage your systems?
- Is there an internal IT team?
- Are there branch offices or remote workers?
- Is there a BYOD policy?
- Are servers on-site, in the cloud, or both?
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What our clients are saying about our Managed IT Services firm in Virginia
Frequently Asked Questions
Are your IT support plans truly unlimited?
Yes! Our managed IT services include unlimited remote help desk support via chat, email, phone, or our customer support portal for computers, servers, and network-attached devices covered under your managed services agreement with IT Services by ZZ Servers. We even offer unlimited onsite support!
Our solutions are designed to meet all the IT requirements of your small or medium-sized business at a predictable monthly rate. Unlike traditional IT consultants, who only fix problems as they arise, we proactively manage and monitor your IT systems to remediate IT-related issues before they impact business performance. Our IT services include regularly scheduled maintenance on your workstations, servers, firewalls, and network devices.
Why is this an estimate, instead of an official quote?
Each business’s IT environment is unique, so it is virtually impossible to provide an accurate quote online without an onsite IT assessment.
An IT assessment reviews a company’s environment, network, systems, unique challenges, and goals. It allows us to provide an accurate, personalized proposal with recommendations in plain English everyone can understand. An IT assessment generally only takes 30 minutes.
We follow a simple four-step process when completing an IT assessment:
- Site Visit & Introduction – We briefly meet with your team, listen to your current pain points and challenges, and complete a quick tour of your office.
- End-User Process Review – We’ve found that end-user support and troubleshooting can suffer when internal teams become overwhelmed. That’s why we’ll identify end-user challenges, process efficiencies or inefficiencies, and document recommendations that will help your team streamline their support and improve everyone’s tech experience.
- Network Assessment – During a network assessment, one of our engineers will create a detailed report and analyze your organization’s IT infrastructure, including the number of devices connected to your networks, such as computers, servers, switches, access points, and your firewall, as well as document mission-critical applications, security, and performance.
Our network assessment has three phases:
- Identify – Our engineer will complete a non-intrusive network scan to identify computers, servers, routers, access points, and business applications that your current infrastructure supports. We’ll uncover hard-to-detect issues, measure risk, and check for security vulnerabilities (if any). This process takes 15 minutes.
- Analyze – Next, our team reviews this information gathered during the network assessment scan to provide your team with an accurate and personalized proposal within 48 hours based on the specifications of your unique IT environment.
- Recommend – What are experts good for if they don’t provide valuable insight and recommendations? We have your best interest in mind which is why we will provide detailed recommendations to improve security, productivity, and prevent costly downtime.
The last step in our process is to meet with your team to review your IT assessment. We’ll review our Managed IT service offerings as they relate to your environment, the supportability of your network, recommendations, and any vulnerabilities found. Our team will answer any and every question your team might have.
Do your managed IT Services require a long term contract?
ZZ Servers offers one-, two-, or three-year contract terms (longer if desired) with tiered discounts. As is common with most services, prospective customers who choose a longer-term upfront receive a greater discount over the length of the agreement.
When we begin working with clients, there is always a certain amount of review, documentation, setup, training, catch-up, and cleanup services required to bring a business’ technology infrastructure up to supportable standards.
In many instances, business owners are not aware of the extent of the services and resources required.
If you have an existing IT department, it could be that your staff was so busy with end-user support, day-to-day activities, or mission-critical projects that one or many parts of your infrastructure decayed over time.
Don’t worry. This is far more common than most executives realize. Onboarding new clients is a resource-intensive process and require a significant investment by ZZ Servers to quickly bring your IT environment to the standards required to eliminate downtime, improve employee performance, and enable your business to thrive in today’s competitive tech-driven marketplace.
We’re dedicated to our customer’s long-term success, and our client retention rate of 90% since 2006 speaks volumes about the value we provide to the businesses we support. If a one-year contract to transform your IT operational maturity is a roadblock for you, we may not be a good fit for your business goals.
Do you make any satisfaction guarantees?
Yes. Every managed services agreement is backed by clear service level agreements (SLAs), which govern our guaranteed response times and guarantees regarding the quality of service we provide.
We meticulously track key performance indicators (KPIs) and service metrics to optimize service delivery. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets, and SLA response times, to name a few.