ZZ Servers FAQ
We provide on-site assistance within the Hampton Roads Area (Chesapeake, Virginia Beach, Norfolk, Portsmouth, Hampton, and Newport News). National service is also available remotely or through one of our partners.
Here are some of the main locations we serve, but contact us to see if we offer on-site support at your location.
Yes, we certainly do. Our locally-based IT support specialists are at your service 24/7/365. To assist you better, our average ticket resolution time is 40 minutes.
Furthermore, our clients reported a 30-60% decrease in IT ticket volumes within the first three months of working with us.
Our trusted partner network features many notable companies, such as:
- Sentinal One
- Duo Security
ZZ Servers was founded in 2006 and has provided Virginia and California with reliable managed IT services for over 17 years.
We manage and support IT for companies in various industries. ZZ Servers specializes in managed IT services for the following industries:
If your industry is not listed above, contact us to see if we can still support your needs.
How does ZZ Servers bill for work?
ZZ Servers uses a per-user pricing model for most services, where our clients are charged a per-user rate per user.
This model provides IT Support for your entire network and includes productivity and security software for each connected user.
We also offer flat-rate pricing options. Please get in touch with us or request a quote for more information.
Once you contact us to request a quote, a ZZ Servers consultant will reach out to you to begin our five-step process:
Step 1: Assess. Consult with you to assess your current IT environment.
Step 2: Recommend. Develop recommendations custom to your business, and IT needs
Step 3: Review. Present and fine-tune our recommendation to your specific need and budget
Step 4: Start Date. Agree to a start date.
Step 5: IT Roadmap. Present your 24-month IT roadmap.
Step 6: Results. Transform your IT within 90 days.
Step 7: Re-Assess. We continually review your technology and needs to adapt as needed.
We use several technologies to serve you better. These include:
- Microsoft Azure
- Microsoft 365
- Intuit Quickbooks
- Amazon Web Services
- Hybrid cloud environments
- Private Cloud