Companies rely heavily on their IT department to operate effectively in today’s digital age.
For that reason, proper documentation of employees’ collective experience, knowledge, and skills is crucial to ensuring your business runs smoothly, even when your most valuable worker is absent.
The question is this: what is IT documentation?
Continue reading this article to learn about this process and its benefits. We’ll also provide tips on how to do IT documentation right. So, stick around for all the details!
What Is IT Documentation?
As the name implies, IT documentation refers to documenting all information related to a company’s IT infrastructure. That includes:
- Detailed explanations of tasks
- Repair manuals
- Credentials needed to operate a device or a program
- User manuals
- Configuration files
- Support tickets
- Troubleshooting guides
The above process ensures quick access to IT-related information, which is vital for business success. After all, around 50% of employees can’t find work-related information and spend up to 2 hours a day searching.
Not only will that waste time and burn employees out, but it’ll also lead to low productivity. Consequently, it’ll cause increased operational costs and low profitability.
What Are the Types of IT Documentation?
Organizations can create numerous types of documentation to ensure the smooth operation of an IT system.
Here are some of the most common IT documentation types:
As the name suggests, this type of documentation provides a detailed overview of the IT system. Information related to the former includes:
- Network components
- Human resources and procedures
User documentation contains information provided for the end user to help them use the IT service. Those files allow consumers to get the most value out of the product and prevent them from reaching customer service.
However, since the former scenario only exists in an ideal world, having those documents on hand is crucial for IT tech support. That’s because it facilitates access to important information, improving the overall customer experience.
Some examples of user documentation include:
- User manual
- Installation manual
- Quick start guide
- Training manual
- Troubleshooting guide
Operations documentation outlines the procedures and processes to operate the IT system. Such documents should contain consistent terminologies and language to help the IT department fully comprehend how the IT network functions, leading to well-trained, productive employees.
Generally, an effective operation manual would outline the following:
- The roles of each member and team in the IT department
- Standard operating procedures (SOPs)
- Service-level agreements (SLAs)
- The organization’s history, vision, and infrastructure
- Backup details
- Start-up and shut-down procedures and rules
- List of used software
Regardless of the business type, cyberattacks and possible breaches are inevitable as the world becomes more digital. For that reason, most companies take a proactive approach to security at the cyber level and within the organization’s culture.
Sure, having a data backup helps companies recover quickly from security incidents and get back to business. However, backing up data alone or even restoring it won’t stop the significant revenue loss that comes with breaches.
So, it’s best to prevent those unwanted occasions from happening in the first place.
That’s when security documentation comes in handy, as it contains all the details of the security protocols to protect the IT system from unauthorized access and cyberattacks. Documents in the former category usually include security policies, access control policies, and incident response plans.
For those who don’t know, IT compliance refers to the processes an organization’s IT department does to ensure it meets industry standards and regulatory laws.
Typically, IT compliance involves a combination of policies, procedures, and technologies designed to protect users’ information. Compliance requirements vary according to the type of data.
However, regardless of the industry, compliance documentation remains important. That’s because it demonstrates that an organization follows relevant regulations and standards. Examples of the former documentation include compliance risk assessments and audit reports.
What Are the Benefits of IT Documentation?
Some of the key benefits of IT documentation include improving efficiency, guarding critical information, and aiding in decision-making.
Let’s discuss each benefit in further detail!
As mentioned earlier, IT documentation provides just-in-time information, which leads to quicker customer support services. However, that’s not the only way the former process improves efficiency.
IT documentation can help prevent downtime as it provides clear instructions on how to troubleshoot and resolve problems. It also facilitates communications between departments and promotes consistency by minimizing errors and confusion due to a lack of knowledge.
Guard Critical Information
IT documentation helps protect organizational data. How? Well, that’s because it ensures every vital piece of information former IT members know is documented within the IT system.
That helps preserve work-related knowledge for future employees, ensuring your organization runs smoothly after employees’ departure.
Aid in Decision-Making
Since IT documentation contains accurate, up-to-date information, including the procedures to make a decision and the subsequent results, it can provide a comprehensive understanding of IT systems and processes.
Such information helps organizations identify areas of improvement and make informed decisions about future upgrades, changes, and investments in the IT department.
How to Do IT Documentation Right
Here are some tips on how to do IT documentation right:
1. Make a Documentation Strategy
Before you start creating IT documentation, you should make a plan to minimize errors. Start by defining the types of documentation you need and the tool you’ll use to store and access the information. Additionally, decide who will be responsible for creating and maintaining it.
2. Use a Consistent Format
Your IT documentation should be consistent in format, language, and style. That’ll make it easier to understand and help prevent confusion.
You can also use visuals like diagrams, flowcharts, and images to make the documentation more engaging and simplify complex concepts.
3. Keep It Up-To-Date
You should regularly review and update IT documentation to ensure that it reflects accurate, up-to-date changes in IT systems. Not only does it help the IT staff access the information needed to perform their jobs effectively, but it can also help prevent downtime due to a lack of knowledge.
4. Test It Out
Before rolling out IT documentation, test it with a small group of users. That’ll help identify any areas for improvement, ensuring that the tool is effective and easy to use.
As you can see, IT documentation is a handy process that enables organizations to operate their IT systems efficiently. It also helps companies protect critical information and make informed decisions about their IT department.
However, that’s only possible through proper IT documentation. To get the most out of the former process, choose what you’ll document and the type of tool you’ll use. Test the former process before deploying it to the entire IT department.
That way, you can enhance your organization’s work process and increase profitability!